Our Services

Payment Strategy

One of our clients needed an online payments collection strategy, to improve their customer experience and streamline their processing. We worked with the client to develop a full requirements analysis, surveyed the market for potential solutions, and did a gap analysis of the solutions versus the requirements. The result was a well-defined electronic payment collections strategy that met the needs of both the client and its customers.

Market Scans

You need to know what the market is doing, to benchmark against your own operation. At Duncan Consulting, we specialize in doing market scans in the payments market, some of them on a blind basis, to arm our clients with essential information and decision support. Just a few of the market scans we’ve done have focused on B2B payments, prepaid cards, cheque fraud, payment collection services, purchasing cards, money orders, and authentication for online transactions. The result? Clients get a full understanding of the market trends, stakeholder perspectives and concerns, competitive landscape, and emerging issues around the product.

Banking RFPs & SLAs

We had a client who wanted to tender its cash management business, and improve its banking relationship with multiple financial institutions. We worked with the client to develop a full cash management RFP, as well as a service level agreement (SLA). The client was able to use the SLA to manage its banking services more effectively across multiple banking relationships. 

Pricing Analysis

Duncan Consulting conducted a competitive pricing analysis on a particular electronic banking service for a large client. Our analysis and recommendations indicated the potential for a 50% reduction in current costs.

New Product Strategy

Duncan Consulting helped a financial services client identify requirements and alternatives for the offering of new products, developing a cost/benefit analysis for each option. The result? The client had a clear understanding of each alternative, its costs, potential revenues, and the resources needed to make it happen.

Competitive Intelligence

Our competitive intelligence and analysis has helped many companies understand their position in the market. We collect competitive information either as a ‘mystery shopper’ or on a full disclosure basis. We provide:

• A complete analysis of competitive product offerings.
• Analysis of how competing products are positioned relative to the client.
• Input and recommendations to the client’s product marketing and development strategy.

New Product Design

Duncan Consulting researched and developed requirements for the payments engine of a new electronic payment product for a major banking technology firm. We worked with several stakeholders, and developed requirements to meet all their needs. The result? Full business and functional requirements for the payments engine, which dovetail with other aspects of the new product.

Product Positioning

We have provided research to help many firms position their products in the market. We know the financial services market, the products, and the players. Our research can help clients build strong strategies for sales, marketing, and product positioning.

Financial Services Strategies

A financial services provider brought us on board to research potential new services for its product line. We did the research to identify alternatives, and provided a feasibility and cost-benefit analysis for each alternative. In the end, we introduced the client to a potential strategic partner. The result? There was such great synergy between the two companies that they still enjoy a mutually beneficial and growing relationship five years later!

Payment Strategy

You need the best payment strategy to exceed your customers’ expectations, streamline operations, and manage costs. We have helped many clients develop effective and efficient payment strategies. Whether it is on the payments or collections side, we know the market and can help your organization develop effective payments and product strategies to meet your needs.

RFP Development

We know the issues and trends across all areas in the payments market. We have acted for clients on both the buy side and the sell side to develop RFPs and responses to RFPs for banking and cash management services. We can assist your organization in this very critical area of business development.